Welcome to our website …

If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms & Conditions of use, which together with our Privacy Policy govern NEVINA’s relationship with you in relation to our website.


We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

Once payment has been received by us, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.

Our acceptance of your order brings into existence a legally binding contract between us.


This website and its content is copyright of NEVINA. All rights reserved.

Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following ; You may copy, print or download extracts of the material on this website for your own personal and non-commercial use only.

You may copy the content to individual third parties for their personal use but only if you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply to them.


Our No.1 priority is our customer service to you.

If for any reason you have a problem, you can e-mail us anytime via the Contact Us and we will do our best to resolve it for you as soon as we can.

We are a very small team so do not promise to answer phone calls 24/7 but we do offer a personalised service and literally will not rest until you are 100% Happy with your purchase and our service.




Every care has been taken to ensure that the descriptions and specifications are correct at the time of publication.

All sizes are approximate.

Most of our items are handmade so there may be slight variations.

Product fabric colour and shade may vary from one manufacturing batch to another which will be more apparent if orders are placed at different times. These are not defects.

Care has been taken to ensure that the colours on the website correspond as close as possible to the original item.

We cannot be held responsible for any colour variations caused by different computer systems.

All prices and descriptions supersede any previous publications. Whilst we make every effort to ensure the information on this website is correct, NEVINA cannot accept responsibility for any errors made.


All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

If your order is being dispatched to a destination outside of the European Community (EC) than any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges.


Our Payment process is operated through Script via a secure server. All card information is encrypted using the latest secure technology and passed directly to Script for authorization. No credit card information is stored on the NEVINA server at any time.

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. Please note that your payment transaction will appear as NEVINA on your credit/debit card statement.

We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account, then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.


Delivery charges vary according to the type of goods ordered and cannot be refunded. They are set out clearly under the “Shipping” section on our website.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.


We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund.

If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within 14 days following your receipt of the goods or the date on which we begin provision of the services.

Damaged or incorrectly supplied products : You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail only) within 24 hours of delivery. You must return the products to us as soon as possible (within 14 days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied, within 24 hours of delivery.

Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within 24 hours of receiving them.

Other cancelled products : If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 days, starting the day after you receive the order. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost within 14 days of receipt of your order.

Bespoke and made-to-order products : These items are made especially for you and therefore cannot be returned to us for a refund nor exchange. Once an order is confirmed, it cannot be cancelled or amended, so it is very important that you ensure you are happy with your decision.

Please double check the fabric, colour, measurements, item descriptions and ensure that you have all the information you need before placing an order.


We reserve the right to cancel the contract between us if :

We have insufficient stock to deliver the goods you have ordered ;

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option :

To make good any shortage or non-delivery ;

To replace or repair any goods that are damaged or defective ; or

To refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


The term “NEVINA” or “we” or “us” refers to the owner of this website whose registered address is NEVINA, 19 A Drove Road, Langholm, DG13 0JW, SCOTLAND.

The content of the pages of NEVINA is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the NEVINA website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through NEVINA meet your specific requirements.

NEVINA contains material which is owned by or licensed to us. These materials include, but is not limited to the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of NEVINA’s website may give to a claim for damages and/or be a criminal offence.

You may not create a link to NEVINA from another website or document without NEVINA’s prior written consent.

Your use of NEVINA and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


The information contained in this website is for general information purposes only.

The information is provided by NEVINA and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.

Any reliance you place on such information is there for strictly at your own risk.

In no event will NEVINA be liable for any loss or damage including without limitations, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

NEVINA takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.